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Get In Touch With The Nexbase Support Team
Have a question about an order, audio specs, or UK delivery? Drop us a message and our support team will get back to you within 24 hours.
Customer Email
support@nexbase.shop
Response Time
Mon–Fri: 9:00 AM – 6:00 PM GMT
UK Warehouse & Dispatch
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Got Questions?
Frequently Asked Questions
How fast will my order be dispatched?
Orders placed before 2:00 PM GMT (Monday to Friday) are processed and dispatched on the same day via tracked UK couriers (Royal Mail / DPD).
What is your return & refund policy?
We offer a hassle-free 30-day money-back guarantee. If you are not completely satisfied with your purchase, simply contact our support team for an instant return authorization.
Do Nexbase audio products come with a warranty?
Yes! Every product purchased from Nexbase.shop includes a complimentary 12-month UK warranty covering manufacturing defects and hardware issues.
How can I track my shipment?
Once your item is shipped, you will receive an automated email containing your tracking link. You can also track your order directly inside your My Account dashboard.